APN Settings
Here you will find APN settings for your device to allow you to access mobile data. This tool will help you set up your APN settings on your device. Each provider in Canada has a unique set of APN settings that allow you to receive data and MMS messages (picture/video messages)
If you are having issues connecting to data or sending/receiving MMS messages, you may need to update your APN settings. Below you will find instructions on how to change these settings. Not every phone is the same, and the steps may differ. If you have any issues, feel free to contact us and we will walk you through it. If you are still having issues and your APN settings are correct and activated, your device may not have the correct frequencies to connect to the network properly.
Choose Your Operating System
- Insert your SIM Card in to phone
- Select Settings
- Select More… under Wireless and Networks
- Select Mobile Networks (or Cellular Networks in Lollipop 5.0)
- Select Access Point Names
- Press Menu
- Press New APN or + symbol
- In the new APN screen, enter the appropriate provider settings from below.
- Press Menu and Save
- Ensure the new APN is selected
- Restart your phone
- Insert your SIM into the phone
- Select Settings
- Select Cellular
- Select Cellular Data Network
- Select your provider from below and enter corresponding settings
- Save the settings by going back to the last menu and restart your phone
- Select Settings
- Select mobile+SIM
- Select SIM settings
- Select add Internet APN
- Enter the word APN from ‘Provider Settings’ in the section below under the APN field
- Press the save icon
The following settings are for picture messaging MMS and are optional
- Select add MMS APN
- Enter the word wholesale under the APN field
- Enter MMSC from ‘Provider Settings’ under MMSC (URL)
- Restart the device
Devices running BlackBerry OS 10 or newer
- Go to Text Messages
- Press the Menu button (three dots)
- Go to Settings
- Press Text Messages
- Press the MMS tab
- Press the Advanced setting
- Under APN enter the APN from ‘Provider Settings’ below this section.
- Under MMSC URL enter MMSC from ‘Provider Settings’ below
- Press Save
Passport Phones
- On the home screen, swipe across and tap Settings
- Under System Settings, select Networks and Connections
- Select Networks
- Choose Mobile Network
- Ensure Mobile Network and Data Services are turned on.
- Tap the cog icon at the bottom to open the APN settings
- Under APN enter the word wholesale
- Under MMSC URL enter MMSC from ‘Proivder Settings’ below this section.
- Press Save
